Thursday August 28 2008
Information Technology Central Services at the University of Michigan
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Online Service Center and UMphone Student Services Unavailable During Maintenance

The Online Service Center and UMphone Student Services will be unavailable Tuesday, August 19, 2008, from 7:00 p.m. until approximately 7:30 p.m. due to maintenance. We apologize for any inconvenience this may cause.

U-M VPN Configuration for Apple iPhone

Apple, Inc. released iPhone 2.0 software, July 11, 2008. We are currently working on functionality so that U-M faculty, staff and students can more easily use the ITCS VPN service with their iPhone. The U-M configuration is being released but is not yet a supported product.

Campus Data Network Upgrades Begin

ITCS/ITCommunications will be replacing the Distribution Layer Switch (DLS) in 21 campus buildings beginning July 2008. The upgrades will continue through the next three summers in 108 additional buildings.

Scheduling of the upgrades is based on the age of the current DLS. The cutover to each upgraded DLS will take place during the early morning of the scheduled date and should take less than three hours to achieve, so minimal disruption of the building's network or VoIP phones is expected.

Additional information about the DLS upgrades, including this summer's installation schedule, is available on the web. If you have questions about the DLS upgrade for your building, please contact the ITCom Project Manager for your department.

Major Upgrade to ITCom System Scheduled for June

The telemanagement system for ITCom products and services will be upgraded between June 20 and July 1. University administrative staff and residential students will notice some differences in the ordering and billing processes during and after this upgrade.

Administrative Staff:

  • The ITCom June 20 billing statement will be run and sent as usual. The July 20 billing statement, the first one using the new system, will have a new format for order numbers.
  • Orders that are due between June 13 and July 1 will not receive the automatic CRON e-mail message indicating the order number and due date. A manual e-mail message will be sent with a temporary order number and due date throughout the transition.
  • Order history in the Online Service Center (OSC) will not be updated during the transition.
  • Permanent order numbers will be issued and OSC history updates will be made beginning the week after July 1.
Students in Residence Halls and Northwood Community Apartments:
  • The telephone billing statement sent on July 1 will cover charges for services between June 1 and June 19 only. The statement sent on August 1 will cover charges between June 20 and July 31.
  • New students who move in during the migration will not receive an automatic authorization code (authcode) for long distance calls. Housing will instruct these students to contact ITCom Customer Service at 763-2000 for their authcodes.
If you have questions about the upgrade and migration, please contact the ITCom Customer Service Billing Group at itcom.bill@umich.edu or 763-2000 option 3.

Expect Additional Processing Time for ITCom Service Orders

Over the next few months, many departments will be completing major renovations that require extensive telephone and data service order activity. This increased service order volume may cause a delay in the normal expected turnaround times. In order to have your orders completed in a timely fashion, please allow an additional 10 to 14 business days for processing.

Station Cable Installation Rates Will Change on February 1

The rates for routine Station Cable installations will change on February 1, 2008.

Type of Installation Current Rate New Rate on 2/1
Install Outlet w/1-4pr $184 $289
Install Outlet w/2-4pr $299 $389
Install Outlet w/3-4pr $404 $494
Install Outlet w/4-4pr $509 $599
Install Outlet w/5-4pr $614 $685
Install Outlet w/6-4pr $767 $774

For complete installation descriptions, please see Station Cable and Communications Outlet Rates.

UM IPTV Investigation

The initial portion of the UM IPTV Investigation has been successfully completed. The decision has been made to continue the investigation. We are in the process of making some changes, including the channel line-up.